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TRANE
www.TRANE.com
Information on the full line of TRANE heating and cooling products

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REFERENCES

"The technician arrived at my home to inspect my existing unit and offer a proposal to replace it; he was punctual, courteous, and professional.  No pressure sales pitch. He asked questions about my comfort preferences, responded to all my questions, and he provided his proposal. On the day of work, everything went smoothly. The install technician reviewed the product materials with me before leaving. Workers hauled away all old equipment debris. I have noticed immediate indoor comfort with outdoor temperature above 85 degrees.  The new thermostat is easier to use than the original.  I have actually raised the thermostat 2 degrees higher than normal.  Thank you, Pope's Air Conditioning and Heating" —Ramona P., Kingstowne, VA

"Great experience!  My house is now cold during these hot summer days! Pope's worked on the A/C unit checking hoses and parts, and replacing those that were old or damaged. He was very thorough and professional.  I was hesitant to have anyone come out; I always thought they would just try to sell me a new A/C unit. However, Pope's has given my A/C unit a new life. What a difference Pope's has made!"
—Bruce F., Ashburn, VA

"The service technician arrived on time; he was professional, friendly, and courteous. I liked his practical approach and willingness to explain everything in detail.  Unlike many techs in the HVAC business he was not trying to sell, but providing recommendations - the rest was up to me.  He evaluated two units in a reasonable time and was the ultimate professional.  His each word illuminated his competency and his humbleness." 
—Keith L., Lansdowne, VA

"Superb, in every aspect! Hot water heater had leaked and damaged the main furnace. JR did a great job diagnosing and pulling the quotes together. Without air conditioning and hot water we were more than pleased that Popes could replace both items the very next day. Terry and John arrived promptly and worked 7 1/2 hours straight through installing the new hot water heater and furnace. They talked us through all the features of the new equipment, were very professional, and quite skilled in their trade. True professionals!"
—Russell Q., Clifton, VA

"Since this is my first home, I want to really understand how everything works. He explained what he would be checking for and generally how my system worked. He spent about half an hour inside looking at the furnace and about 20 minutes outside looking at the unit. He replaced my filters, which were filthy (I supplied my own new filter, they do not supply filters), tightened some connections that were loose, and ensured that everything was running smoothly. No complaints with this service call. The deal I purchased includes a check-up in the winter too, so I'll gladly call back around October to have them come back. No hidden/extra fees."
—Kevin F., Springfield, VA
 
"We had several HVAC companies come out for an estimate to replace the HVAC system in our home. The HVAC was dying. Chris came out for the estimate and we really like him over the other sales guys from other companies. We thought about the others and the options for different carriers. We decided on Pope's. On install day they did a great job of getting the old unit disassembled and removed from the house. The crew was a two man operation where one did the inside work and the other did the outside. The inside guy loved my music playlist so I made his day by blasting it. They completed the work quickly and without incident."
—Brian J. Dumfries, VA

"I had Pope's Air Conditioning & Heating come inspect my furnace after 2 other companies looked at it and could not figure the problem out. My furnace wasn't working and they had to replace the heating element. Very professional, explained things to me in detail."
—Gerianne B. Springfield, VA

"All went extremely well. They arrived on time and were significantly less expensive than other quotes and were very honest about what work needed to be done. They cleaned up after themselves and were very efficient. I would highly recommend Pope’s Air."
—Patty S., Fredericksburg, VA

From beginning to end, Pope's was nothing but professional. Not only were they very pleasant to work with, they made sure that all available discounts were applied for us. The team showed up promptly and was very respectful of our home. They did a very thorough job and cleaned up after themselves. We signed up for a year's HVAC service with them, and we definitely plan to use them for the foreseeable future."
—Asha J., Alexandria, VA

They spent a very long time cleaning out our dryer vent which was completely clogged. They showed pictures of what was coming out of the vent. The two men that they sent were thorough, nice and very helpful. I especially like that they came out the day after I called to do the job. Our dryer works great now! Their price was fair and it was not the lowest or highest quote we received. Will definitely use Pope’s again next year!
—Kim B., Ashburn, VA

"The installation took quite a long time, since the location of the unit in the townhouse was quite challenging. The technicians did a very good job of removing the old unit and putting the new unit in its place. They carefully sealed the new coil and even taped other ductwork which was leaking cold air. The technicians performed an excellent job." 
—Sean K., Alexandria, VA

"I called at 6:00 in the evening. The guy said that he would be driving down 95 on his way home.  He offered to stop by and see what the problem was.  He drove down through rush traffic from Montclair.  He was here in about an hour.  He checked the AC. Found a major part had burned out He fixed it temporarily while he got the part.  He was to come back in a day or two to properly make the repairs. He had to wear a plastic covering because it was drizzling rain. He fixed the part, replaced the Freon after fixing the leak. I used the coupon that was on Angie's list to get a discount. They were so great. I will definitely use them again."
—Ruth M. Stafford, VA

"We bought our house almost 3 years ago and decided it was time to find a reliable company to service the Heat and Air Conditioner. Each time the guy that came our was very professional and thorough. I was very pleased with the job done. I appreciated that he put on "footies" when walking through my house. He was on time and courteous. Afterwards, he explained what he had done and left a written detail on the invoice. I plan to renew our policy with them." 
—Christina M. Triangle, VA

"Just wanted to thank you for making a call to assist our daughter. We have always found trust, integrity and professionalism are hallmarks of your business"
— J. Bouldry, Fairfax

"Just wanted to say thank you, your tech was very professional and helpful in answering my questions, an overall pleasant experience."
--Mr. Chapman, Stafford
 
"Your technician Dario did an excellent job installing our humidifiers thank you so much"
—Mr. McNamara, Alexandria
 
"Your team that came out to our home was courteous and professional. They answered my questions and were very efficient"
—C. Randall, Chantilly
 
 "Just wanted to thank you for the quick response and excellent work done... I really appreciate the personal service you provided. It’s nice to know we have a place to call on that is so reliable."
—Mrs. Kunde, Alexandria
 
"I would like to compliment you on the courtesy and professionalism of your employees... the two gentlemen who came over were efficient, professional and very nice. "I called your office and the lady who answered the phone was extremely nice and professional as well. It is so nice to see those qualities in people... your company is topnotch."
--Mary Seale
 
"We would like to take this opportunity to say "thank you" for a job well done. We have received numerous compliments on the excellent service that was provided to our customers. On behalf of all of us we sincerely appreciate the quality customer service and the extra mile that was taken to accomplish this task. Thank you for being an integral part of our progress!"
--Denise Foster, Regional Manager Cross Country
 
"Thank you all for a install job WELL DONE!"
—Mrs. Tilley, Woodbridge



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